United States

We ship to all 50 states including Alaska and Hawaii.

Standard Shipping — Free on orders $75+

Estimated delivery: 3 to 5 business days from the date of shipment. Orders below $75 are charged a flat rate displayed at checkout.

Order Processing

Orders placed before 12pm EST on business days are typically processed the same day. Orders placed after 12pm or on weekends begin processing the next business day. During high-demand periods, processing may take up to 2 business days.

You will receive a shipping confirmation email with your tracking number as soon as your order leaves our warehouse.

Taxes

Applicable US sales tax is calculated automatically at checkout based on your shipping address and the tax laws of your state. The tax amount is shown as a separate line item before you complete your purchase.

Canada

We ship to all Canadian provinces and territories. Estimated delivery is 7 to 14 business days from the date of shipment.

Duties, Taxes, and Customs Fees

Canadian customers are responsible for all applicable duties, taxes, and customs fees associated with their order. These charges are not included in the product price or shipping fee. Applicable taxes including GST, HST, or PST depending on your province are calculated at checkout and shown as a separate line item before you complete your purchase. Any import duties and customs fees are collected by the carrier or the Canada Border Services Agency at the time of delivery.

Shipping rates to Canada are calculated at checkout based on your location and order weight.

International Orders

We do not currently offer standard international shipping outside of the United States and Canada. We may, in our sole discretion, accommodate select international orders on a case-by-case basis.

If you are located outside the US or Canada and would like to enquire about placing an order, please contact us at hello@ayuface.com. We will do our best to find a way to get our products to you before international shipping is available at standard rates.

Tracking Your Order

Once your order ships, you will receive a confirmation email containing your tracking number. You can use this to monitor your delivery in real time through the carrier's website.

If you have not received a tracking email within 2 business days of placing your order, please check your spam folder first, then contact us at hello@ayuface.com.

Damaged or Lost Packages

Damaged on arrival

If your order arrives damaged, please photograph the packaging and the affected product and contact us at hello@ayuface.com within 7 days of delivery. We will arrange a replacement or refund promptly and provide a prepaid return label at no cost to you.

Lost or missing packages

If your tracking shows delivered but you have not received your package, please allow 2 business days as carriers occasionally scan packages before final delivery. After 2 business days, contact us at hello@ayuface.com and we will work with the carrier to resolve the issue.

We are not responsible for packages lost or stolen after a carrier confirms delivery to the address provided at checkout. Please ensure your delivery address is accurate before placing your order.

A Note on Our Packaging

We ship in minimal, recyclable packaging. Our products are designed to travel well — but if anything arrives less than perfectly, we want to know. Your ritual should begin with the right impression.

Questions? Contact us at hello@ayuface.com