Last updated: April 14, 2026

 

Our Return Policy

We accept returns of unopened, unused products in their original packaging within 30 days of delivery. Products must be in the same condition in which they were received — sealed, unaltered, and with all original components.

We know that trying a new skincare ritual requires a degree of trust. If you experience a genuine adverse skin reaction to an Ayuface product as a first-time customer, please contact us. We handle these situations individually and with care.

How to Initiate a Return

Returns are simple. Email us at hello@ayuface.com with the following:

•  Your order number.

•  The product you wish to return.

•  Your reason for returning.

We will respond within 1 to 2 business days and email you a prepaid return label. Once you receive the label, pack the product securely in its original packaging, affix the label, and drop it with any carrier that accepts prepaid shipments.

Please do not send products back before receiving your label, we cannot process returns that arrive without prior authorization.

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 5 to 7 business days. Please allow additional time for your bank or card issuer to process and post the credit.

Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

We do not currently offer direct exchanges. If you would like a different product, please initiate a return for the original item and place a new order. This ensures the fastest turnaround for you.

Non-Returnable Items

The following items cannot be returned or refunded:

•  Opened or used products, except in documented adverse reaction cases for first-time customers.

•  Products purchased as part of a bundle where any item has been opened.

•  Gift cards.

•  Products damaged through misuse, improper storage, or circumstances outside normal use.

•  Products purchased from unauthorized third-party retailers. Returns for those products must be directed to the retailer where they were purchased.

Damaged or Incorrect Items

If you receive a damaged product or the wrong item, we sincerely apologize. Please contact us at hello@ayuface.com within 7 days of delivery with a photograph of the issue and your order number. We will email you a prepaid return label and resolve it immediately at no cost to you.

Canadian Orders

Returns from Canada follow the same process as US returns. Email us at hello@ayuface.com and we will email you a prepaid return label. Please note that any customs fees or duties originally paid on delivery are not refundable by Ayuface, as these are collected by Canadian authorities and are outside our control.

International Orders

International orders accommodated outside of our standard shipping regions are final sale unless the product arrives damaged or incorrect, in which case please contact us and we will make it right.

A Word on Our Promise

Ayuface formulas are developed with clinical rigour and made in small batches for peak potency. We believe deeply in what we make. If your experience does not reflect that, we want to hear from you. Not because we are obligated to, but because it matters to us.

Every message reaches us. That is the only way we know how to operate.

 

Contact: hello@ayuface.com

 

Ayuface is a TekMaison LLC brand. © Ayuface 2026. All rights reserved.